Bad Service - Not Responding to emails

I used to be able to access the web version of the system to monitor my 2 cars with couple of of other options which I wasn't able to access again.

Though, I can still access the app on my mobile phone but the app is quite limited compared to what I used to view via the web. I recently sent email to Netstar before the end of last year without a single response or acknowledgement and also days back sent a message via the app on the phone without a feedback.

Your service is very appalling!

If I were to require Tracker service again .... definitely not from you guys!

-------------------------------------------------------------------------------------------------------------------------- Below is the email I sent on 7th December 2017

Hi,

I've been using the link below to check my 2 vehicles but it doesn't work anymore.

I used to check behaviour, alerts, etc.

http://safeandsound.netstar.co.za/index.php/pages/home

Can you assist please?