1 reviews | Active since Sept 2016

13 Feb 2017, 16:14

bad service, no service, ***********

<p>I have been struggeling to get them to move a "new" account to my old account that is working without success for the last 7 months. Now they have apparently handed my over.</p> <p> </p> <p>Please be advised that you have failed to respond to our demand for payment on arrears balance on your Netstar account. Your information has been submitted for credit bureau listing. ITCBA ********** 497</p> <p> </p> <p>If they could only make the "voice" recordings of all the calls available to the public so that we can see what bad service they provide.</p> <p> </p> <p>I contacted them on the 7the and then had to "spell-out" the problem again on the 8th and since then just the "warning sms", while I have made payment on the 7th already for the full MESS they caused.<br /><br />I best good money that they are going to do two debit off my one account.<br /><br />HOW CAN I NOW TRUST THIS COMPANY TO RECOVER MY CAR OR ASSIST ME IN NEED ????</p>

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Replies (3)
Netstar
Netstar's reply14 Feb 2017, 10:02
Official

Good day Hardus

As per our telephonic conversation, I will investigate and I will revert to you with feedback.

Kind regards

Denise

Netstar
Netstar's reply15 Feb 2017, 12:04
Official

Good day Hardus

As per our telephonic conversation, I have provided you with the feedback from the relevant department.

This query has been resolved.

Kind regards

Denise

's update15 Feb 2017, 17:38
Reviewer Update

Hi Denise, thank you for your prompt resolution in this matter.