Bad service led me to cancelling my premium

I have had one of the worst experiences with Netstar, which has led me to request that they cancel my account. That is still yet not done, instead the consultants keep disconnecting and never contact me again.

So here is the story....... Netstar had a system issue in November/October, where they could not deduct funds premium. They called me and asked that they deduct the following month. Understanding that I was already in arrears and had the money at the time, I asked that they deducted twice the following day. The agent agreed and that is what I thought had happened. Fast forward to December, I asked them to install a tracking device on my second car. This is when they told me that the tracking device on my first car was outdated and that it had to be updated. I specifically asked the agent if this would be a new 3 year contract. They said that it would not, and that the contract would now be month to month. I then agreed to have tracking device updated. The issue then started when they billed me in January. I saw a massive bill on my account. It turns out that they never deducted twice in oct/nov like I asked them to and they debited twice for the January month as well. I called them and this was confirmed by their agent. The agent then said they would give me an email address where I could complain about the funds they did not deduct. They never did. Frustated by the service, I called and asked that they cancel my subscription and I was told that I have to pay a cancellation fee due to me having a new 3 year contract. I told them, that was not possible and that I was told otherwise. An agent by the name Yolanda said they would have to listen to the call and get back to me. They never did. They even gave me ref no:***8. I called again to see if there was any feedback and got hold of Kutlwano. They also told me that they would have to listen to the call with me. They disconnected and never called me back. Given the service I got from this company, I would not advise having them as your tracker and still ask that they cancel my premium.