Bad service from Netstar

Very bad client service when you phone in you are send the different agents, i waiting more then a week for a instalion, as they agents are always busy and the dont phone you back. Now that they fitted the tracking unit , i cant get the certificate as there system is OFF line and there Netstar app is also Offline, i even pressed the New units panic button and No agent from Netstar has phoned me as there system is offline , if i was in emergency what then ????? Phone call centre regarding this issue and he cant even aswer me as he does not know what to say ??????? Whats going on there NETSTAR ?????????