Bad service from Netstar

Once again, I'm at wits end with Netstar, I am told that the issue is sorted and right away, my Fiance drives the car and its not picking up, she goes to Pick n Pay in Birchleigh, and it shows at home, she leave and goes to Spar Glen Marias and the tracker now shows it parked at Pick n Pay Birchleigh.

What is the point of paying for a tracking system that does not give true and correct information all the time?

I have complained about this numerous times and now the excuse is that its because I out of the country, which is utter *******, as I am on VPN with direct access to satellite link to JHB server on my Laptop aswell as on internet ****les and 5g and can get live tracking on all my trucks etc.

Can Netstar sort this out once and for all or else take the unit out of my car and refund me all the money I paid upfront already.

In my Fiances car, she has exact the same setup and it working just fine, so why cannot they still after a year not get it right with my car?

Please ensure you contact my Fiance to sort this out or take it out.