Bad Service

My car was ****** on Wednesday 17th August at 2.30am. It took me 15 minutes to get hold of Netstar. I had to call about 3 or 4 times. I logged a complaint and called back after few hours and was informed that my Netstar tracker was a standard tracker that was installed and they were unable to track my car. I was not aware of this when the tracking device was installed. If I was notified about a standard product I would of opted for something better. Apart from this you do not receive feedback and you are kept constantly on hold. With all the trauma I have experienced losing my car it's even more traumatic to contact Netstar and frustrating as I am constantly put on hold or on a voice message. I will never consider Netstar tracking to be installed again.