KE
Kerwin E
1 reviews | Active since Sept 2019
11 Jan 2023, 13:48
Bad service
Since installation I have 3 different technicians investigating the device as there were problems with trackingvthe correct location. It was eventually fixed but knowvthe device is sending panic sigal the past week. Numerous calls made, arrangements were also made for a technician to attend to the problem and then on the day of the booking they do not pitch and when I follow up they then want to make another booking. My experience with this company which suppose to keep your vehicle and family safe are totally useless.
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Replies (2)
Netstar's replyOfficial
11 Jan 2023, 14:40Good day Kerwin
Thank you for taking the time to contact us. We apologize for the service you have received and would like the opportunity to assist you.
We will contact you to further assist.
Regards
Netstar
Thank you for taking the time to contact us. We apologize for the service you have received and would like the opportunity to assist you.
We will contact you to further assist.
Regards
Netstar
Netstar's reply11 Jan 2023, 14:40
Official
Good day Kerwin
Thank you for taking the time to contact us. We apologize for the service you have received and would like the opportunity to assist you.
We will contact you to further assist.
Regards
Netstar
Thank you for taking the time to contact us. We apologize for the service you have received and would like the opportunity to assist you.
We will contact you to further assist.
Regards
Netstar
KE
Kerwin E's updateReviewer Update
12 Jan 2023, 09:01Nestar send one of their own technicians to my house to work on the system and today they can't even tell me where my vehicle is. They say it is at home and it left my premises around 7 this morning.
All I get is a sorry and they are trying to locate the vehicle while I now have my son at risk cause he is driving but they do not know where the vehicle is.
When I ask for management they do not put me through ...this service is totally unacceptable as they do not care as long as they receive their money.
I have 3 vehicles and because they cant give the service I am paying they want to hold me liable for cancelation fees while they put me and my family at risk as they cant even track the vehicle and this suppose to be the early warning system.
All I get is a sorry and they are trying to locate the vehicle while I now have my son at risk cause he is driving but they do not know where the vehicle is.
When I ask for management they do not put me through ...this service is totally unacceptable as they do not care as long as they receive their money.
I have 3 vehicles and because they cant give the service I am paying they want to hold me liable for cancelation fees while they put me and my family at risk as they cant even track the vehicle and this suppose to be the early warning system.
KE
Kerwin E's update12 Jan 2023, 09:01
Reviewer Update
Nestar send one of their own technicians to my house to work on the system and today they can't even tell me where my vehicle is. They say it is at home and it left my premises around 7 this morning.
All I get is a sorry and they are trying to locate the vehicle while I now have my son at risk cause he is driving but they do not know where the vehicle is.
When I ask for management they do not put me through ...this service is totally unacceptable as they do not care as long as they receive their money.
I have 3 vehicles and because they cant give the service I am paying they want to hold me liable for cancelation fees while they put me and my family at risk as they cant even track the vehicle and this suppose to be the early warning system.
All I get is a sorry and they are trying to locate the vehicle while I now have my son at risk cause he is driving but they do not know where the vehicle is.
When I ask for management they do not put me through ...this service is totally unacceptable as they do not care as long as they receive their money.
I have 3 vehicles and because they cant give the service I am paying they want to hold me liable for cancelation fees while they put me and my family at risk as they cant even track the vehicle and this suppose to be the early warning system.