Bad service

Contacted Netstar to enquire about my tracking service not being active, obsolete equipment in my cars they told me and someone will get in touch, it is 2 months later, I am still waiting. They continue to take payments from my bank and now they want to charge a cancellation fee. I was never notified that the tracking devices are obsolete, probably 5 years ago already Case Number: CAS-***-B8J0