TM
Thendo M
1 reviews | Active since Nov 2019
09 Oct 2023, 15:15
Bad service ever
I struggled with Netstar starting from them to come and install device in vehicle, it's only 2 months devices it's not working I have been calling them complaining about device , they keep on telling me they escalated it I will get phone call. I wouldn't recommend anyone to get their products as they have bad service.
Helpful (0)
Replies (12)0
Replies (12)
Netstar's replyOfficial
09 Oct 2023, 15:39Hi Thendo
Thank you for bringing this matter to our attention and we are sorry to hear about your experience.
Please note one of our trained consultants will be in contact with you for assistance.
Kind regards,
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience.
Please note one of our trained consultants will be in contact with you for assistance.
Kind regards,
Netstar
Netstar's reply09 Oct 2023, 15:39
Official
Hi Thendo
Thank you for bringing this matter to our attention and we are sorry to hear about your experience.
Please note one of our trained consultants will be in contact with you for assistance.
Kind regards,
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience.
Please note one of our trained consultants will be in contact with you for assistance.
Kind regards,
Netstar
Netstar's replyOfficial
10 Oct 2023, 14:33Hi Thendo
We are pleased to let you know that your query has been resolved as the planning department contacted you and assisted.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind regards,
Netstar
We are pleased to let you know that your query has been resolved as the planning department contacted you and assisted.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind regards,
Netstar
Netstar's reply10 Oct 2023, 14:33
Official
Hi Thendo
We are pleased to let you know that your query has been resolved as the planning department contacted you and assisted.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind regards,
Netstar
We are pleased to let you know that your query has been resolved as the planning department contacted you and assisted.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind regards,
Netstar
TM
Thendo M's updateReviewer Update
13 Oct 2023, 17:01I really don't know what to say or what to do, due to the service's am getting from Netstar company, it's like am not paying.
The device it's still not working. What should I do?
Am not happy as a new customer and I wouldn't recommend anyone after the service am getting.
The device it's still not working. What should I do?
Am not happy as a new customer and I wouldn't recommend anyone after the service am getting.
TM
Thendo M's update13 Oct 2023, 17:01
Reviewer Update
I really don't know what to say or what to do, due to the service's am getting from Netstar company, it's like am not paying.
The device it's still not working. What should I do?
Am not happy as a new customer and I wouldn't recommend anyone after the service am getting.
The device it's still not working. What should I do?
Am not happy as a new customer and I wouldn't recommend anyone after the service am getting.
Netstar's replyOfficial
13 Oct 2023, 17:09Good day Thendo,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note the matter has been escalated to our technical department and one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note the matter has been escalated to our technical department and one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
Netstar's reply13 Oct 2023, 17:09
Official
Good day Thendo,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note the matter has been escalated to our technical department and one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note the matter has been escalated to our technical department and one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
TM
Thendo M's updateReviewer Update
13 Oct 2023, 17:51For how long will my problem take to be resolved
TM
Thendo M's update13 Oct 2023, 17:51
Reviewer Update
For how long will my problem take to be resolved
Netstar's replyOfficial
13 Oct 2023, 17:57Good day Thendo
Please note the matter has been escalated to our technical department.
Kind regards
Please note the matter has been escalated to our technical department.
Kind regards
Netstar's reply13 Oct 2023, 17:57
Official
Good day Thendo
Please note the matter has been escalated to our technical department.
Kind regards
Please note the matter has been escalated to our technical department.
Kind regards
TM
Thendo M's updateReviewer Update
16 Oct 2023, 12:29Good day
When do you think the technical department assist me
Kindly regards
When do you think the technical department assist me
Kindly regards
TM
Thendo M's update16 Oct 2023, 12:29
Reviewer Update
Good day
When do you think the technical department assist me
Kindly regards
When do you think the technical department assist me
Kindly regards
Netstar's replyOfficial
16 Oct 2023, 13:04Good day Thendo,
Kindly note that this is still being investigated by our IT team and as soon as it is resolved contact will be made with you.
Kind Regards,
Netstar
Kindly note that this is still being investigated by our IT team and as soon as it is resolved contact will be made with you.
Kind Regards,
Netstar
Netstar's reply16 Oct 2023, 13:04
Official
Good day Thendo,
Kindly note that this is still being investigated by our IT team and as soon as it is resolved contact will be made with you.
Kind Regards,
Netstar
Kindly note that this is still being investigated by our IT team and as soon as it is resolved contact will be made with you.
Kind Regards,
Netstar
TM
Thendo M's updateReviewer Update
20 Oct 2023, 07:16Good morning
It's very bad when you told me the IT team It's busy with the problem and I was promised by Wednesday I will get updates, today It's Friday.
If I don't make follow up as usual no updates.
I hope today when you call you will give me final decision.
Kindly regards
It's very bad when you told me the IT team It's busy with the problem and I was promised by Wednesday I will get updates, today It's Friday.
If I don't make follow up as usual no updates.
I hope today when you call you will give me final decision.
Kindly regards
TM
Thendo M's update20 Oct 2023, 07:16
Reviewer Update
Good morning
It's very bad when you told me the IT team It's busy with the problem and I was promised by Wednesday I will get updates, today It's Friday.
If I don't make follow up as usual no updates.
I hope today when you call you will give me final decision.
Kindly regards
It's very bad when you told me the IT team It's busy with the problem and I was promised by Wednesday I will get updates, today It's Friday.
If I don't make follow up as usual no updates.
I hope today when you call you will give me final decision.
Kindly regards
TM
Thendo M's updateReviewer Update
20 Oct 2023, 11:49Good morning
It's very bad when you told me the IT team It's busy with the problem and I was promised by Wednesday I will get updates, today It's Friday.
If I don't make follow up as usual no updates.
I hope today when you call you will give me final decision.
Kindly regards
It's very bad when you told me the IT team It's busy with the problem and I was promised by Wednesday I will get updates, today It's Friday.
If I don't make follow up as usual no updates.
I hope today when you call you will give me final decision.
Kindly regards
TM
Thendo M's update20 Oct 2023, 11:49
Reviewer Update
Good morning
It's very bad when you told me the IT team It's busy with the problem and I was promised by Wednesday I will get updates, today It's Friday.
If I don't make follow up as usual no updates.
I hope today when you call you will give me final decision.
Kindly regards
It's very bad when you told me the IT team It's busy with the problem and I was promised by Wednesday I will get updates, today It's Friday.
If I don't make follow up as usual no updates.
I hope today when you call you will give me final decision.
Kindly regards
Netstar's replyOfficial
20 Oct 2023, 11:55Good day Thendo,
We apologies for delay on updates regarding your issue, when there is any feedback from IT we will definitely contact you.
Kind Regards,
Netstar
We apologies for delay on updates regarding your issue, when there is any feedback from IT we will definitely contact you.
Kind Regards,
Netstar
Netstar's reply20 Oct 2023, 11:55
Official
Good day Thendo,
We apologies for delay on updates regarding your issue, when there is any feedback from IT we will definitely contact you.
Kind Regards,
Netstar
We apologies for delay on updates regarding your issue, when there is any feedback from IT we will definitely contact you.
Kind Regards,
Netstar
TM
Thendo M's updateReviewer Update
20 Oct 2023, 12:10Can you kindly send Technician to come and remove the device please as per agreed
TM
Thendo M's update20 Oct 2023, 12:10
Reviewer Update
Can you kindly send Technician to come and remove the device please as per agreed