Bad service car went missing no update until you call .

I reported my Toyota Fortuner missing on the 27 of August 2024 as my tracking device stoped working on the 25th of August at 4:45. Not sure why Netstar did not send me an indication that the tracking device has stopped working. Since that day I am calling Netstar myself they never bother to call to update me the only time they call is if I can’t get hold of them and I asked to be called back. Really not worth it don’t know what I’m paying for I have three cars with Netstar I am certainly moving them away after them after such bad experience. Really disappointed it’s as if they don’t care then why have the tracking device if it’s just there to make the car look pretty. Even after you have called they won’t tell you anything worth sharing the only thing is that we waiting on signal that is all I have heard why did they not pick up that the tracker was no longer working and notify me immediately.