Bad Service Cancelation No call back list goes on

Good day, I would like to request the CEO of NETSTAR to give me a call cause clearly your call centre is not capable of this for the past three months to give me a call back. I am wanting to cancel NETSTAR with you guys. I had an incident on the 13 November 2017 whereby I pressed the panic button in my vehicle a few times. They could not get hold of me and then called my husband. They thought I was hijacked and then my husband asked for everyone to please go out and look for me and they promised that they will send out a helicopter and a car to search. My husband who travelled from Silverstar Casino was with me within about 15 minutes, NETSTAR never came out never send anyone and I logged a complaint on the 17 November 2017 to cancel this. The lady said they need to investigate the matter and will get back to me. I am still waiting for this. 17 November 2017 ********** Lathel then called ********** Sisuso then transferred to Monica ********** at 12:00 reference: CAS ********** . Called again on the 30 November 2017 at 10:10 spoke to Fabian and he advised as per CAS ********** still need to investigate and his superior will get back to me. I followed up again on 29 January 2018 on my case and spoke to Fabian again and today is the 31 January 2018 and no one has called me back.

I want the CEO to call me and advise me why I have been paying R179.00 per month for nothing I want to cancel this whole contract. I want you to collect your stuff out of my car I want a refund of all my instalment paid to you I refuse to pay the cancellation fee as you promise to deliver a service and this is not happening.

We had another incident last year as well where NETSTAR called and said my car is some 20 km from me and in the meantime it is not even 1 km away from me once again nothing done. Your service is pathetic, you do not care for clients and I am disgusted at the “service” received. Cant even call it service as there is nothing.