Bad service

I was hijacked on Friday the 4th and during the process I lost my bank card, my phone and my car

My life was between life and death, by the grace of God, they did not kill me as one of them was instructing them

They released me saying I will get my car after they did whatever they wanted to do with it Unfortunately the car was nowhere to be found, I managed to call someone that I know their number with heart to call netstar They said they rushed where the car was but nothing to be found

I had recovery warranty with them, so now no one is contacting me after the report, I call them myself to understand what's going on and how far is the progress

Agents(Donald) are telling me that they can not help, I asked to speak to his supervisor (kemi) which she could not do help but transfer me to Nadira, which she kept saying she can't hear me, of course she wasn't going to hear me as the baby was crying in the background, she said she will check for me, then she kept me on mute, until she released the call on me.

I called again and I spoke to Emanuel, which he gave me the better assistance but he said the person I need to speak to was Nadira again then when he tried to transfer me she's now knocked out, so she avoided me, this was pure customer avoidance.

So all I want to know is will the recovery warranty be paid to me or not? Because I have it and I have my fitment certificate that shows I have it