Bad service

I have 3 subscriptions with Netstar two l was told l can cancel after 24 months with no penalty fee and later learned that there is a month to month option and l can’t swap the first two subscriptions to month to month. I requested the calls and l am sent from pillar to post for more then a month now. I am very dissatisfied Dear Client Your enquiry reference number is : CAS-***-F7Z1Regards Netstar And Dear Client Your enquiry reference number is : CAS-***-Q3V7Regards Netstar