Bad Service Attitude

Netstar has been described as providing legendary service. This is so far removed from reality, I would describe the service as an epic disaster. I am sorry that I fell for this gimmicky advertising. I signed up for a package online and while this was seamless, the service /lack of response thereafter has been non-existent and so appalling. I submitted a online queries via the web and and a few more via the App. when I finally managed to chat with a consultant, Asanda, she spewed out the standard responses and failed to listen to my concerns, she did not take the time to listen to me and adamantly stuck to the standard company line. She only undertook to escalate my query after I had asked to speak with her manager. She aslo undertook to send the refernce number and confirmation that my query has been escalated. I have still not heard from her. The reluctance to respond is frustrating. Netstar is happy to take my money but reluctant to respond. It makes no sense sticking rigidly to comapny policy without hearing the context of my concern. I fail to understand how Netsar calls itself an industry leader when the support staff are so reluctant and unwilling to provide customer support. I would really like to cancel my contract and take my business elsewhere.