Bad service at the call centre and Answer Majien

Good day <br> <br> on 16 October we changed owner ship of our netstar account to my husband own name , the came and install a new tracker device and that we should pay R+- 165 a month , the 25 Nov they took off R495 from my account i imminently phone to queries also been on the phone for how many minutes ,then someone picked up and said the took of money in advance for the next month , i told them to pay it back as i didn't give permission to to so , they told me that they are putting me through to Rajan Moodley *** that never answer as i struggled to get hold of him , yesterday i got another sms from my bank of another Debit order of R338 went off , i phoned this morning after 8 and also they said i must talk to Rajan that still doesn't answer , i then phoned the retention department and they said they were putting me through to his manager , also the same i got an answer masjien again , i want answers and my money that the werent suppose to take off to be paid back to me immidatley