Bad Service and negligent agents

I am very livid of how a customer service agents negligence is now my fault when i gave all my details including banking details correctly and now i have to pay extra and be inconvenienced by someone's mistake. So now its my fault Netstar were unable to debit my account now o have to pay double the amount for an agents incompetence who failed to verify my details and make sure she has the correct information on her side. If that's how netstar treats customers its very distasteful and arrogant of you.. I heard some much good about the company and they were able to retrieve my moms hijacked vehicle within seconds if not less then that and i moved from tracker to netstar. But with such negligence from your agents I'm disappointed there was so much room for the agent to verify all my information but she didn't and now im left in the red with no assistance just an email saying i have not paid for the month of April 2024...