BAD SERVICE AND MISLEADING ADVERTISING FROM NETSTAR

My driver was hijacked on Tuesday(12/01/2021) around 1pm. I only received a call at 16h21 from SAPS Muildersdrift to inform me of the hijacking. I immediately called Netstar to report the incident and was advised that they have activated the signal. The next day I received a case report and was advised by Nadeera Hassen that they can't pick up the signal. I then requested a tracking report for the day of the hijacking and I was told that the unit that I subscribed to doesn't generate a tracking report. I further requested to know when, where or what time was the last signal for the vehicle received on the day of the hijacking, again I was advised that my unit cannot generate such information.

What is a tracking device? What did I sign up for? Why was I not told that I am signing up for a useless tracking system? IT IS NOT A TRACKING DEVICE IF CANNOT EVEN GENERATE A REPORT. Why as a client is one not informed of these things upon taking up such contracts.

To date, a week later, Netstar still cannot pick up a signal from their tracking device. This is not what I signed up for, I signed up for a tracking system.