Bad service and lying

Item: Netstar
Rating: 1
Author: Brion S

I did lodge a complain netstar did acknowledge the complain on this platform, they also did say that may complain has been resolved. And I am still waiting for call from netstar or a email. I do think I have to get the ombudsman involve here because they do want money but don't give customer service. And they do lie about stating that complain has been resolved.

Helpful (0)

Replies (2)

Netstar's replyOfficial

12 Mar 2026, 10:25

Good day Brion,
Thank you for letting us know about this matter. We are truly sorry to hear about your experience. We are currently looking into the issue and will keep you updated on our findings.
Kind regards,
Netstar

Netstar's reply12 Mar 2026, 10:25

Official

Netstar's replyOfficial

12 Mar 2026, 10:29

Good day Brion,

Please be advised that your query has been escalated to our internal team for assistance.

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Regards,
Netstar

Netstar's reply12 Mar 2026, 10:29

Official