Bad service and ***********

<p>On the 2nd of February 2017 i contacted Altech Netstarregarding my contract. In 2015 when i took a car insurance it automatically came with a tracker and when i cancelled insurance i was told that im unable to cancel the tracker. Ive carried it on until now, when i called last week to atleast change a plan ( almost the same amount) they giving me a grief. I was transfered from one consultant to the next, i was lastly transfered to retention department where i spoke to a consulant and told me that he will email the manager and the manager will call me. It has been over 5 days since the day i called. This shows the type of service they provide to their customers and no sense of urgency. Since Altech Netstar is forcing me to keep the current plan i have an option to take another tracking system and reverse their charges at the bank each month they deduct until they give up but im not that type of a person. Someone with better knowledge and experience should attend to this matter because call centre consultants keep telling me what i do not want to hear. Ref number CAF ********** called was made 02/02/2017 at 15:57</p>