1 reviews | Active since Jun 2013
Bad Service and Communication. Seeking an alternative service provider.
On the 10th of June 2022 I received an email from Netstar with an attached invoice informing me that my account is in arrears. Payment for the account is normally done via a monthly debit order of which was not collected for the past 2 months by Netstar.
After checking my account and confirming no debit orders I then made an EFT payment into Netstars account displayed on the invoice on the 14th of June 2022. Afterwards I immediately forwarded the proof of payment to their accounts/finance department and also did a follow-up on the 15th of June 2022. To date I have not received any response whatsoever.
Today the 26th of June 2022 I did a test with the panic button for the car. After more that 30 minutes of pushing the panic I still did not received a call from Netstar. I then contacted the call center only to find out that Netstar did not receive any signal due to my account been in arrears.
I would like Netstar to explain with applause-able reasons as to why the debit orders was not collected and why to date I have not received any response from their accounts/finance department with regards to the proof of payment that was submitted on the 14th of June 2022 together with a follow that was done on the 15th of June 2022
Thank you for bringing this to our attention and sorry for the inconvenience,
We will contact you to assist.
Kind Regards
Netstar
Thank you for bringing this to our attention and sorry for the inconvenience,
We will contact you to assist.
Kind Regards
Netstar
Why have a email address displayed if there is no response.
I still await response from the proof of payment issued on the 14th of June 2022 and a follow email sent on the 15th of June 2022.
Also awaiting the "call" specified on your reply.
Why have a email address displayed if there is no response.
I still await response from the proof of payment issued on the 14th of June 2022 and a follow email sent on the 15th of June 2022.
Also awaiting the "call" specified on your reply.
Furthermore none of my queries whatsoever have been addressed until I had to call in.
Is this how your normally deal with customer service make empty promises with failure to respond to emails sent almost 2 weeks ago?
Furthermore none of my queries whatsoever have been addressed until I had to call in.
Is this how your normally deal with customer service make empty promises with failure to respond to emails sent almost 2 weeks ago?
We sorry to hear that you are not satisfied with our service. Netstar is putting measures in place to improve our customer service to make sure all our clients are satisfied.
We trust the above finds you and in order.
Kind regards,
Netstar
We sorry to hear that you are not satisfied with our service. Netstar is putting measures in place to improve our customer service to make sure all our clients are satisfied.
We trust the above finds you and in order.
Kind regards,
Netstar
The above did find me and in order however what was out of order is the failure of the service provider Netstar to respond to their clients emails almost 2 weeks ago with no applause-able reasons whatsoever.
This was the only platform on which Netstar responded but with empty promises.
I trust and hope there measures to improve customer service and satisfaction outweighs this experience.
The above did find me and in order however what was out of order is the failure of the service provider Netstar to respond to their clients emails almost 2 weeks ago with no applause-able reasons whatsoever.
This was the only platform on which Netstar responded but with empty promises.
I trust and hope there measures to improve customer service and satisfaction outweighs this experience.
We sorry to hear that you are not satisfied with our service. Netstar is putting measures in place to improve our customer service to make sure all our clients are satisfied. We are happy to handle your case, if you could please share your contact number in our DMs and we will take it from there.
Kind Regards
Netstar
We sorry to hear that you are not satisfied with our service. Netstar is putting measures in place to improve our customer service to make sure all our clients are satisfied. We are happy to handle your case, if you could please share your contact number in our DMs and we will take it from there.
Kind Regards
Netstar