Bad service and bad attitude

I was calling to cancel my netstar service for a car I had sold.

The person who answered the phone was so rude and unhelpful. I initially said that I want to only deal with the vehicle that is sold, and not my other vehicle. Afterwards, when I was asked is there anything else I need assistance with; I said I wanted to find out about my other vehicle and why it was not being picked up on the account. I asked if it is on my wife's name and gave the ID number. I was told I cannot be told anything further on the car (even though I am the owner of the car).

Your employee was just rude and seemed bothered by the aspect of actually helping people or doing her job.

I asked to speak to her manager. I was told that is not possible. I asked for her name and surname. She just gave her name as Sandra and refused to give her surname.

Don't employee people to deal with customers if they clearly don't want to be courteous and helpful.

Reference number for call (on 2 March 2021): CAS-***-H0G7