Bad service always when you login to app wrong place when you out of Jo'burg to NW or Limpopo ,I mean is within SA

I reported my missing car on Sunday I was told investigators will contact me ,that never happened at all until I called back and get insulted by a lady which I will insulted back , yesterday I I received a link showing my vehicle is in letaba mamaila just imagine a link not a call or a car stopped or attended to