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loraine H

1 reviews | Active since Dec 2018

02 Mar 2026, 11:06

Bad service again!!!!

This is not the first time I have complained about Netstar!! Really, I do not know how you as busniness do keep clients!!! I tried to phone 4 times from Friday, holding on for 3- 4 min with nobody coming back to me!!!!!!! Bad real BAD service!!!!!!! I am trying to get hold of Netstar so that they can assist in removing my tracking device from my old car and installing it in my new car. But payment, they want every single month, there is a lot that must change, even in my name, so really bad, bad service!!!! And do not think you're going to do it on the app because there is no way !!!!!!

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Replies (6)
Netstar
Netstar's reply02 Mar 2026, 11:20
Official
Good day Loraine,

Thank  you for highlighting this matter with us. We are sorry to hear that you have had this experience. Kindly note that we are looking into this matter and we will advise accordingly.

Kind regards,
Netstar 
lH
loraine H's update03 Mar 2026, 11:01
Reviewer Update
Up to now 03/03/2026 11:00 - Nobody phone me!!!! and my car is going to be sold by the dealership and then my unit in my car is gone!!! can somebody phone me please!!!!
Netstar
Netstar's reply03 Mar 2026, 11:06
Official
Good day Loraine,

Please be advised that your query has been escalated to our internal team for assistance. 

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards,
Netstar
lH
loraine H's update05 Mar 2026, 15:02
Reviewer Update
Hello??? The agent contacted me and made a booking with technical support. They phoned me yesterday to make a booking for Friday, and I explained to her that it must be on Saturday because they would not be able to come and install the new device at my workplace. I am still waiting for her to call me back with time for Saturday. Now I want to pull a statement because I want to see if they allocated the R650.00 call-out fee( that is, anyway ridiculous that I must pay for it because I brought a new car and now they want to charge me to change vehicles) and there is no way that I can pull a statement the sistem does not allow me to do that it keeps telling me that there is a trouble on the app. No, really NO NETSTAR. How long am I going to be going through this? If I'm only struggling to get NETSTAR to come and fit a tracking unit in my car, how am I going to struggle that they must respond to a emenency situation????????
Netstar
Netstar's reply05 Mar 2026, 15:50
Official
Good day Loraine 

We have noted your query and will look into it to further assist you. A consultant will contact you to assist.

Regards 
Netstar 
Netstar
Netstar's reply06 Mar 2026, 11:02
Official
Good day Loraine 

As per our consultants you are scheduled for attendance on Saturday. Should you need any assistance please don't hesitate to contact us. 

Regards 
Netstar