Bad service

Disgusting is an understatement. They don’t deserve even the one star I gave them. On Saturday 16 Nov’24 I was in an emergency situation I pressed the panic button more than 3 times ( they did not respond), and I managed to find myself out of the situation I was in - Later in the evening I phoned them and they claimed my panic button is not working but it does work on my side Anna’s receive alerts that Netstar received the panic button -to cut the long story short - they organised for a technician on Monday and I then took a day off from work to attend to the situation as urgently as possible and no one came to me on Monday ( I wasted a day waiting for netstar) - I phoned for follow up and They apologised and promised to make arrangements today (Saturday,23 Nov 2024 at 8 am ) - no one showed up and they promised 10 am and now it is 10 am, no one showed up still. I wasted my time waiting for them, even took a day off from work and I wasted my resources trying to get hold of them. It’s clear that Netstar does not care about the safety of its clients. It’s been 7 days now and I am still counting. The customer service received is horrible, The service coming from Esther in Fitment bookings is really pathetic. She promised to make arrangements and now this. Netstar really has a lot of work to do in improving because this is utterly ridiculous