Bad service

Why does Netstar make it so difficult to get a tracker installed?? This Henry Laas is a waste of time telling me it would take 7 days and speaking about a SLA what is this?? I dont work for Netstar??

I always dealt with SHaron Leslie and was dealt with swiftly same day or next day installations now. I already emailed the application I always use to send to Sharon to ***. He promised to respond /call back and never did.

We are not a fleet account I don't know who decided this as most the vehicles on tracker is used privately.