Bad service

I'm writing to express my extreme frustration with the handling of my refund request. On 22nd September, I requested a refund due to incorrect billing for three cars instead of two. Despite numerous calls, the issue remains unresolved.

The amount they've offered to refund, R108, is incorrect. After speaking with Simpiwe, the team leader of the service department, it was confirmed that the correct amount should be around R300+, considering the incorrect billing from July.

I've been met with resistance and excuses, including being told that the finance team was unavailable on Fridays due to a function. I'm tired of repeating my story and expect a prompt resolution.

Furthermore, I was promised that a tracker would be removed from my vehicle on Sunday, as it was causing battery drain and I had not authorized its installation. However, the installation team failed to show up as scheduled. This is unacceptable, especially given my long-standing relationship with the company since 2018.

As a valued customer, I expect a higher level of service. If this issue is not resolved promptly, I will be forced to escalate the matter to the relevant authorities, including the ombudsman