Bad service

#netstar I am very disappointed witht he service from netstar. I was involved in a highjacking two weeks on the 23rd Jan. I pressed panic button about 5 times and netstar never arrives at the scene. The God I was unharmed although I was locked in the boot, and they never took car. Despite numerous emails and a visit to the headoffivin mount Edgecombe I am still awaiting feedback as to why a team was never dispatched to assist me after I pressed the panic button. I have given them more than enough time and warning that I would take this further. Why must I pay for the top of the range system and this is the service I receive.