EM
Eric M
1 reviews | Active since Jul 2016
27 Aug 2022, 21:27
Bad service
Bad service, they lie to customer and fail to commit to the agreement and quick to send you to debt collectors while is their Poor service that creates the issues. I regret doing business with Netstar.
Helpful (0)
Replies (7)0
Replies (7)
Netstar's replyOfficial
29 Aug 2022, 10:13Good day Eric,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience.
We will be in contact with you for assistance.
Kind regards,
Netstar Team
Thank you for bringing this matter to our attention and we are sorry to hear about your experience.
We will be in contact with you for assistance.
Kind regards,
Netstar Team
Netstar's reply29 Aug 2022, 10:13
Official
Good day Eric,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience.
We will be in contact with you for assistance.
Kind regards,
Netstar Team
Thank you for bringing this matter to our attention and we are sorry to hear about your experience.
We will be in contact with you for assistance.
Kind regards,
Netstar Team
EM
Eric M's updateReviewer Update
06 Oct 2022, 11:23so because your in-house departments cannot able to communicate properly, now I must suffer for your unprofessional conduct, you are just a useless service provider I ever had an agreement with but I will never dance for your stupid tunes.
EM
Eric M's update06 Oct 2022, 11:23
Reviewer Update
so because your in-house departments cannot able to communicate properly, now I must suffer for your unprofessional conduct, you are just a useless service provider I ever had an agreement with but I will never dance for your stupid tunes.
Netstar's replyOfficial
07 Oct 2022, 10:42Good day Eric,
We have escalated complaint to our internal team. One of our consultants will reach out to you personally for assistance.
Kind regards,
Netstar
We have escalated complaint to our internal team. One of our consultants will reach out to you personally for assistance.
Kind regards,
Netstar
Netstar's reply07 Oct 2022, 10:42
Official
Good day Eric,
We have escalated complaint to our internal team. One of our consultants will reach out to you personally for assistance.
Kind regards,
Netstar
We have escalated complaint to our internal team. One of our consultants will reach out to you personally for assistance.
Kind regards,
Netstar
Netstar's replyOfficial
11 Oct 2022, 09:17Good day Eric,
We are pleased to inform you that your issue has been resolved, and we thank you for bringing the matter to our attention. If you need further assistance, please do not hesitate to contact us.
Kind regards,
Netstar Team
We are pleased to inform you that your issue has been resolved, and we thank you for bringing the matter to our attention. If you need further assistance, please do not hesitate to contact us.
Kind regards,
Netstar Team
Netstar's reply11 Oct 2022, 09:17
Official
Good day Eric,
We are pleased to inform you that your issue has been resolved, and we thank you for bringing the matter to our attention. If you need further assistance, please do not hesitate to contact us.
Kind regards,
Netstar Team
We are pleased to inform you that your issue has been resolved, and we thank you for bringing the matter to our attention. If you need further assistance, please do not hesitate to contact us.
Kind regards,
Netstar Team
EM
Eric M's updateReviewer Update
11 Oct 2022, 10:03 I think there is a confusion on your side as I do not have any solution received and yesterday I was trying to communicate with the retention management for clarity but was just put on hold forever. Am not surprised by your response since I noticed that is how you deal with challenges by avoiding the facts and ignore customer so that you can ask your debt collectors to irritate me with their inappropriate claims.
EM
Eric M's update11 Oct 2022, 10:03
Reviewer Update
I think there is a confusion on your side as I do not have any solution received and yesterday I was trying to communicate with the retention management for clarity but was just put on hold forever. Am not surprised by your response since I noticed that is how you deal with challenges by avoiding the facts and ignore customer so that you can ask your debt collectors to irritate me with their inappropriate claims.
Netstar's replyOfficial
11 Oct 2022, 12:10Good Day Eric,
Thank you for letting us know. Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.
Kind Regards
Netstar
Thank you for letting us know. Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.
Kind Regards
Netstar
Netstar's reply11 Oct 2022, 12:10
Official
Good Day Eric,
Thank you for letting us know. Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.
Kind Regards
Netstar
Thank you for letting us know. Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.
Kind Regards
Netstar
Netstar's replyOfficial
14 Oct 2022, 09:13Good day Eric,
Thank you for your patience.
Kindly be advised that we have corrected billing on your account and credited the outstanding invoices on your account.
Kind regards,
Netstar Team
Thank you for your patience.
Kindly be advised that we have corrected billing on your account and credited the outstanding invoices on your account.
Kind regards,
Netstar Team
Netstar's reply14 Oct 2022, 09:13
Official
Good day Eric,
Thank you for your patience.
Kindly be advised that we have corrected billing on your account and credited the outstanding invoices on your account.
Kind regards,
Netstar Team
Thank you for your patience.
Kindly be advised that we have corrected billing on your account and credited the outstanding invoices on your account.
Kind regards,
Netstar Team