Bad Service

On 5th January we contacted the call center in relation to the unit upgrade. We have not heard anything from Netstar, and the insurance is waiting for the certificate on the new unit required see email below.

The reference number that was provided is: CAS-***-X6L. Please provide the status of the query.

Yesterday I sent an email to Netstar. No one has contacted me instead I get an email stating that :

Dear Customer, We see your ticket 631944 was recently marked as resolved. As part of our quality improvement initiative, we’d appreciate your feedback on the following questions: Please complete the survey below: Netstar CSD Survey. Regards, CSD Team.