Bad Service

Good day, I am extremely disappointed with the service I’ve received on multiple occasions.

Firstly, during the initial installation of my tracking device, the technician removed the vehicle’s computer box and failed to return it to its original position. I had to escalate the issue before someone was sent back to correct this careless mistake.

Secondly, I requested that the tracker be transferred to my new vehicle, as I had returned the previous one. This was communicated to your fitment centre and head office in advance. However, when I followed up today, I was informed that I would be charged R600 for the transfer—despite having made the necessary arrangements beforehand. This is completely unfair.

To make matters worse, your retention agent was rude, dismissive, and clearly lacked basic customer service skills. I was told I am bound to a 3-year contract, which I was never properly informed about at the time of signing up. This lack of transparency is unacceptable.

As a new client, I expected a far better experience. If this is how you treat your customers, I am seriously reconsidering my decision to use your service. If you are unwilling to resolve this matter fairly, I request that my service be cancelled immediately. Should you insist on charging me unfairly, I will escalate this issue to the Consumer Protection Services.

I hope this matter will be handled with the seriousness it deserves.

Oatile Molale