BAD SERVICE.......

I am so disappointed in the service I received from your agent Sithembiso Zwane. I sent an email on Friday 14th April 2023 at 10:19 am and he never bothered to respond to my email highly disappointing. I work with clients myself and I make sure that my clients are responded even if I don't have the answer but I reassure them that I will advise as soon as I receive feedback, kindly send him back to training as he does not know customer service. Anyway my query is that I called in as i saw my device is not picking up on my app and you guys sent out a technician to look at it and it looks like he had to change the device, great but now I am told that my contract has to start from scratch why because you guys changed the device and I did not request for a new contract. I don't want a new contract I want the continuation of my existing contract , you cant do as you please as the agent that assisted me before Zwane did not advise the contract will start from scratch. I have been a client of your for quite a few years now and I have never had issues with you and you have never had issues with me so now why would you want to damage the relationship ??? I DO NOT WANT TO START A NEW CONTRACT KINDLY FIX YOUR MESS