Bad service

Sort by Most relevant Newest Highest Lowest Estelle Smidt Local Guide·28 reviews·86 photos 8 minutes ago NEW I installed a Netstar tracker in my car as it was required by my insurance. In 5 years, I received an email from them only once about an annual increase. I wrote to them to change my bank details, no response, nor was this ever done. …More

Louw Roets 8 reviews·2 photos 3 months ago Recently installed a my 2nd device. Haven’t received any confirmation email of my new account, I can’t log in & my insurance company is still waiting to hear back from either me or Netstar that the installation has been completed. I have …More

Netstar Cape Town ***ner) 3 months ago Hi Mr Louw, We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. Please forward your contact details to *** ^LM Irwhan 2 reviews a month ago One of the most unprofessional and *********** companies I have ever dealt with. Been paying a premium for 9 months, and the tracking device shows my car in the same (incorrect) spot. The contact details on their website do not work, and …More

2 Netstar Cape Town ***ner) a month ago Hi Irwhan, thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please forward your contact details to ***. ^ZH Rick Rohan Local Guide·45 reviews·58 photos 4 months ago Yeah Now I believe the other reviewers. Stay away. Stay far far away. I just installed one as the insurance wanted it. But when it comes to cancellations. No one replies to emails or whatsapp. They will send you automatic reply and nothing …More

Netstar Cape Town ***ner) 4 months ago Hello Rick, We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. Please forward your contact details to *** ^PM

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Street View & 360° All Add a photo From Netstar Cape Town "What if Your Vehicle Was ******? With Netstar’s real-time GPS tracking solutions you will be able to monitor your entire fleet, your cars, motorcycles, caravans, trucks, boats and more! Why not get peace of mind with vehicle tracking & recovery... More Details Accessibility Wheelchair-accessible entrance Update this place Estelle Smidt Local Guide·28 reviews·86 photos 8 minutes ago NEW I installed a Netstar tracker in my car as it was required by my insurance. In 5 years, I received an email from them only once about an annual increase. I wrote to them to change my bank details, no response, nor was this ever done.

Anyway, fast forward to now and I'm trying to cancel my contract. I'm told that I actually no longer have a contract and I haven't been calling to check my device annually. Yet they have been taking money from me every month. I let this go, because I'm too lazy to go and find my original contract to check the terms. But lo and behold, despite me writing to cancel, they then proceed to do a test I didn't ask for!, do not confirm my cancelation!, and debit my account again!!!

I politely ask them to reverse the debit, and get told someone will contact me from consumer whatever... no one does. I write this morning to query, get told retentions will be in touch.

Unacceptable customer service!!! I thank God above I had no need for them in an emergency situation. I am now with Matrix Vehicle tracking and in 2 weeks I've had more communication from them than I've had in 5 years from Netstar.