Bad service

My name is lehlohonolo Kabelo mollo On Monday 27 October 2025 I contacted NETSTAR. I wanted a tracker for my bike and there prices are reasonable for me. I spoke to one of there employees and he completed. Then he said the guys who installe the tracker will call me same day because I told him I need it to be done ASAP. No one called the whole day even the following day no one called. I contacted them again on Wednesday 30 October 2025 the lady I was talking to told me she is transferring me to the guys who fit the tracker then the call got cut I don't know why. She never called back. Today is Thursday no one is calling to say any thing. I dont understand why no one is willing to help is it because I am a 22 year old entrepreneur.