DF
DIKELEDI F

1 reviews | Active since May 2016

12 May 2017, 10:38

bad service

<p>I HAVE BEING CONTACTING NETSTAT FOR OVER 3 MONTHS NOW,EVERY TIME I SPEAK TO AGENT I GET CUT OFF,EVER SINCE THEY INSTALLED A TRACKET TO THE NEW CAR THE DEBIT ORDER HAD STOPED GOING THRU,I HAVE BEING REPLYING TO THE EMAILS THEY SEND MONTHLY TO THEM TO DEBIT ME,TO MY SUPRISE ON FEB I WAS CONTACTED BY LISTING COMPANY SAYING A OWE NETSTAR AND I HAVE MADE AN ARRANGED WITH THEM TO DEBIT AND ALSO SENT NETSTAR EMAIL TO DEBIT ME.TILL TODAY NOTHING HAPPEND AND I RECEIVED A STATEMENT SAYING I OWE MONEY AGAIN .I HAVE SPOKEN TO SIBUSISO MBATHA AND EMAIL HIM PROOF MY DEBIT ORDER THAT IS NOT REFLECTING ON THEIR STATEMENT UP TO TODAY NOTHING HAPPEND.AND I MIGHT BE CONTACTED BY THE LISTENING COMPANY AGAIN WHEREAS THIS CALL CENTRE/LEGAL TEAM AINT DOING THEIER JOB.I HAVE REQUESTED SEVERAL TIMES TO BE CONTACTED NOT EVEN ONCE I WAS CALLED.</p> <p>THIS MATTER MUST BE RESOLVED URGENTLY,THEY HAVE MY DETAILS BUT THEY AINT TAKING THE MONEY REASON WHY ??NO ONE IS GIVING ME THAT ANSWER</p>

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Replies (2)
Netstar
Netstar's reply12 May 2017, 11:25
Official

Good day Francina

Thank you for taking my call.

We acknowledge receiving your complaint. Feedback will be communicated to you.

Kind regards

Denise

Netstar
Netstar's reply23 May 2017, 08:43
Official

Good day Francina

Thank you for taking my call. This query has been resolved.

Kind regards

Denise