Bad Service

<p>Further to my previous dealings with Altech Netstar I received a call this email on the same day which was great.</p> <p>Good day Mrs Barnard,</p> <p>Thank you for your enquiry.</p> <p>First of all, I would once again like to extend my sincere apologies for the inconvenience caused.</p> <p>As discussed, kindly be advised that I spoke with Evelyn from AA Autosound in Edenvale and she has advised that they will attend to you on Thursday.</p> <p>The technician will check the unit and the remote and make sure that the sound is audible when your arm and disarm your unit. He will also ensure that the signals are not delayed when the unit violates.</p> <p>I have also advised her that you would like to have your panic button installed in the car.</p> <p>Kindly find herewith attached the sign up guide, as per our telecom.</p> <p>Below is the fitment centre details, should you need to contact them.</p> <p><br />AA Autosound & Security Edenvale <br />Edenvale <br /> ********** <br />Shop L1C<br /> Stoneridge Mall<br /> Cnr Hereford Road<br /> Greenstone Hill, Edenvale</p> <p>Your Enquiry Reference Number is CAS- ********** -Z7G3</p> <p>Regards,</p> <p> </p> <p>Bongiwe Khasibe<br /> Contact Centre Agent<br /> <br /> On Thursday I receive a call to confirm the appointment and then I received another call and spoke to a Ryan. When I told him that I can drive with my alarm going off wth no phone call he told my that they only phone certain times. So this tells me that this product is not a good one and that you must take your chances that if your car gets ****** you may or may not get a call. Further to this conversation I was told I would have to pay for the call out fee and any work they did to my system. This was after Bongiwe assured me on the phone that there will not be any charges. I told Ryan to not bother coming out, because I am already paying too much for a product that is not going to guarantee me that my car will be found if ****** as they only contact you certain times. When asked if I can cancel I was told I would have to pay R1149.00 which is the remainder of my contract which in itself is fine I could make a plan, but why must I pay R650.00 for them to come remove their faulty unit from my vehicle. Like I said bad service. I will continue with my contract till it is over, but I will keep you updated with regards to whether if ever I receive a call for when my alarm goes off and I will hope my vehicle is not ****** in this period.</p> <p> </p> <p> </p>