Bad service

<p>I Princess Peerbhay-Nhlapho ********** 327088 have for the past month experiencing problems with my devise. Your offices would call me twice a day that they are receiving a panic alarm. Several times they would try to reset until finally the alarm was just quiet. Your offices advised me to call the technician where I had to wait 4 days for them to get here. </p> <p>Finally a technician came to attend to the vehicle and found that it's not working at all. I phoned ********** and requested that they come and change the device. At first I requested that they come and install the latest device but the lady who answered the call on ********** all together flipped out and said she does not know why the technician advised me to do so. The technician never said that. I requested since the device has been giving me a lot of problems.</p> <p>Later I was attended by the supervisor and he promised to come and fix it on Sat 04 June 2016. He came and fixed the alarm system saying that the first technician had a wrong machine with him. (he never changed the system.)<br /> <br />On the 9th again the alarm system was quit not working. I phoned netstar offices and they told me it was in panic mood. Funny enough no one called to check if I am safe. They promised to reset. Waited till this morning nothing. I called netstar again and again it was in panic mood. They again promised to reset. After a few minuted I received a call from netstar that they have received a panic alarm and again promised to reset. It's 18h27 now nothing is happening. During the day I phoned the technicians (Centrack) and the lady that answers the cellphone number ********** 099 promised to get back to me. At about past 2 I phoned again she picked up and dropped the phone. I phoned‎ again and now she is no longer picking up the phone. It seems she recognises my number now. I phoned the ********** no but the one answering this phoned is not the same person as the one answering the cellphone. </p> <p>So now I want to know why am I paying for a device that is not working. And why when I phone netstar am I the one who is suppose to communicate with these technician. Am I paying to get such bad service? It's either you come and take this nonsense out of my vehicle or a proper job must be done. I will consult in order to take this matter further and will ensure other people know about this bad service I am receiving. </p>