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fJ
farouk J

1 reviews | Active since Aug 2009

11 Oct 2022, 09:27

Bad Service

On three different days with three so called advisers/sales team all promising to get back to no avail. But like clockwork your account is debited as it should timeously without missing a heartbeat. So give me the service i require,Netstar, it can't be just a one way street.

0
Replies (5)
Netstar
Netstar's reply11 Oct 2022, 14:38
Official
Good Day Farouk,

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. One of our trained consultants will be in contact with you for assistance.

Kind Regards 
Netstar 
fJ
farouk J's update17 Oct 2022, 09:27
Reviewer Update
I had a prompt response,thanks to Hellopeter with a promise to get back to me with a resolution. A week has elapsed & nothing. Leaves one wondering if this is the service one is likely to have in an emergency???
Netstar
Netstar's reply17 Oct 2022, 14:12
Official
Good day Farouk 

Please be advised that contact with the main account holder was made and all has been resolved

regards 
Netstar
fJ
farouk J's update02 Jan 2023, 18:37
Reviewer Update
No such thing---Netstar attempted a resolution but theie different departments could not reconcile to hammera solution leading to a cancellation of the service & porting happily to another tracking company more attuned to customer service
Netstar
Netstar's reply03 Jan 2023, 13:14
Official
Good Day Farouk,

Thank you for letting us know. Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance. 

Kind Regards
Netstar