Bad Service

I have been struggling for the past month to get into contact with Netstar. I have called numerous times, sent multiple emails, and despite being transferred between several people, I have yet to receive a proper response or resolution.

When I requested cancellation of my subscription, I specifically asked if my debit order would continue. I was assured it would not. Yet, despite this, another debit order has gone off. I have now been told that I should have given 30 days’ notice – but no one explained this to me at the time of cancellation. I am extremely disappointed in the lack of communication and the way my case has been handled. The service has caused me unnecessary stress and frustration. Your prices are already unreasonably high, and being charged after cancellation only adds to my dissatisfaction!!! Such bad service.