Bad Netstar service

Unit installed but giving wrong info on their app. Brought this to their attention immediately after installation but my emails are falling into deaf ears.

Sent emails to Denise, Katlego, Rennete and their customer service but they're ignoring me mails. Debit order went off but no follow up to my matter. Car is parked but on the app shows that the ignition is on, shows speed and the address.

I am in an abusive relationship with Netstar and advice would be appreciated. I need to have this company 's unit taken off my car cos clearly like before i am paying for nothing.