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MS
Millicent S

1 reviews | Active since Jul 2020

07 Oct 2025, 16:26

BAD!!!!!

I'm extremely frustrated with the service I've received. They made a mess with my account, adding a duplicate vehicle (a Mini Cooper with license plate TX7312GP) and incorrect billing. I was overcharged by R338,1 and the refund process has been a nightmare. After multiple calls, they're still disputing the amount and refusing to correct the error. The app shows incorrect vehicle information, and my emergency contacts were changed without my permission. Unacceptable service from a company that can't even get the basics right. Avoid them if you can."

0
Replies (12)
MS
Millicent S's update07 Oct 2025, 16:28
Reviewer Update


To add on this complaint I was told I need to pay a cancellation fee for a vehicle that I don’t know
Netstar
Netstar's reply07 Oct 2025, 16:32
Official
Good day Millicent, 

Thank you for highlighting this matter with us. We are sorry to hear that you have had this experience. Kindly note that we are looking into this matter and we will advise accordingly.

Kind regards,
Netstar
Netstar
Netstar's reply07 Oct 2025, 16:32
Official
Good day Millicent,

Please note that your query has been noted and your matter will be investigated and escalated to the relevant team for urgent assistance.

Kind Regards,
Netstar
MS
Millicent S's update08 Oct 2025, 09:33
Reviewer Update
Good day

I still haven’t received my refund and I need that money ASAP I’ve requested for

last

month

on

the

21st of September today is the 8th of October what’s happening and please refund the correct amount not the amount that I was advised yesterday

Regards
MS
Millicent S's update08 Oct 2025, 14:46
Reviewer Update


Good day

I am still waiting for the refund or should I reverse the total amount on my app… I really need that money and I’m starting to think that the refund was refunded to someone else not me.. because those information of people that I don’t know on my profile
MS
Millicent S's update08 Oct 2025, 14:47
Reviewer Update
Can I get a call back please
Netstar
Netstar's reply08 Oct 2025, 14:54
Official
Good day Millicent, 

Please be advised that your query has been escalated to our internal team. 

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards,
Netstar
MS
Millicent S's update09 Oct 2025, 22:55
Reviewer Update
It’s been 12 business days no refund
I have decided to take this matter with the Ombudsman tomorrow at 12 I’m sending a request to them Ombudsman
Netstar
Netstar's reply10 Oct 2025, 07:04
Official
 Good day Millicent, 

 Thank you for bringing this to our attention, and we are sorry to hear about your experience. Please note the matter has been escalated to our internal team fir further assistance. 

Kind regards 
Netstar

MS
Millicent S's update10 Oct 2025, 10:14
Reviewer Update
Good day

When will my account be refunded it’s 12 business day still nothing. I am starting to think the refund was refunded to someone because I had incorrect information on my profile plus a vehicle that was added which I don’t know off.
Netstar
Netstar's reply10 Oct 2025, 10:18
Official
Good day Millicent, 

Please be advised that your query has been escalated to our internal team. 

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards,
Netstar
Netstar
Netstar's reply10 Oct 2025, 16:01
Official
Good day Millicent, 

We are pleased to see that you were contacted and assisted with your query.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards,
Netstar