Bad experience with netstar

Unfortunately I don't have anything good to say about netstar. I had a bad experience with them from the first time I signed up with them. I was introduced to netstar through my insurance.. budget..I signed up with them and was offered a package if I wanted to add a tracking device to premium. I thot it was a good deal since I was looking for a tracking company .I had 2 vehicles..one was my personal and the other car was on uber.

Netstar came to install their tracking devices on a fri in the afternoon. The tracker was not activated from friday until tue or wed the following week..because they said the devices were installed on a fri late afternoon hence we had to wait till mon .I had to follow up on mon coz no one called me .I kept on calling until tue or wed that's when they activated coz I kept on calling.

Later on I decided to sell my personal car and bought another car to put again on uber..I called netstar informed them that I sold my car and the new owner who had purchased the vehicle wanted to take over ownership. I gave the number of the new owner. No one called that person..I then noticed after few mnths that i was being debited 3 cars which included the one i had sold.

I contacted them whilst we were trying to resolve I learned that they had the details of the new owner and someone did not do their job. They said to me they were sorry and they were going to call the new owner to see if he was still interested in signing with them ..after how months ...obviously he was not interested and they said I must pay cancellation fee which I agreed and paid the balance coz already they were taking money from my account.

Now having 2 vehicles on uber which is not safe because of high crime of hijacking the last thing one would want is to hve a tracking device which is not reliable. due to mechanical reasons one of my vehicles was parked.so I was left with one vehicle on the road ..I learnt one day that my tracking device was giving wrong location..my driver had mention that he was in another place and my tracker was stating something else. Immediately called netstar I was told they would fix it ..It was because of loadshedding..so when power goes off and comes the tracker losses its memory. It will give the last location the car was parked...they would only fix it through the phone ..and when power goes off again still was getting wrong location. I never stopped calling , kept on senting emails complaining asked to them to send their technicians coz obviously whatever they were doing on the phone was not working ..My worry was that what if my vehicle was hijacked..I was told that if anything happens to my vehicle there was a backing up unit in the car.so they would track it.

Then the unforeseen happened my car got involved in an accident. It was around 2am ..I got to know about the accident through the wife of my driver. She was also called by a good samaritan who happened to be on the accident scene. I checked my phone to track my car ...I got to the location which I was shown by my app..unfortunately it was wrong. No one called me from netstar which means they didn't know as well .I then called the wife of my driver ..who also cldn understand why I I cldn locate my car and her husband since the car had a tracker.. She then gave me the good samaritan's number. I got at the accident scene around 4 am ..the accident that had happened at 2am.by the time I got at the accident scene it was cleared.

Another towing company had towed my car of which I had my own insurance company which was supposed to do that because I didn't get the accurate location on time. My driver was nowhere to be found I heard he was taken to a hospital because his phone was off I didn't know which one.

I called netstar..it was now me informing them that my car was involved in an accident..I asked if they can track my car since the location I got was wrong..they said they also didn't know where it was ..it was showing the same location I had gone to.and I said to them but you said you have a backing up unit..they said the backing up unit only shows when the car is moving..all I got was an apology and what happened to me.And now they wanted to send their technician ..I said to which car now ..the other is parked..the one which you guys were supposed to come and fix is completely write off.

I was very angry with them..I paid every mnth. And when something happens all I got was a sorry..late around that day I then got a call from the tow company that had towed my car.

I called them ..asked to speak to the superiors regarding my issue ..sent them emails to complain again when I called was put on hold until I ran out of airtym or to be told that they were on meetings...I had now left with one vehicle which was parked..due to mechanical faults..I told them I wasn sure if the tracker of that vehicle was wrkn because it was not moving.

I told them I was no longer interested doing business with them.and now they wanted me to pay a cancellation fee to that one vehicle that was left ..I told them I wasn't going to do that because of all the reasons that I stated and wasn't sure if their device wrks because the car is parked.

First tym I agreed to pay cancellation fee but not this tym.they were still debting me ..I kept on calling and sending emails. When I decided to reverse the debit orders..that's when I started getting calls from credit bureaus companies.

I have no peace with those credit bureau companies.I paid my premium every month..I was up to date..I am not even sure if the devices worked from day 1.after all you put me through all you want is money..but services are poor .all I got was an apology like seriously.

And now you give me no peace..last year there was another company which was sent by netstar..They said I owed netstar R592.03..i explained to them what i went through with netstar.

This year they sent another one again now they said i owe R3 917.03..i asked these pple who are sent by netstar that do they even ask what really happened between their client and myself.

I would also want to know where I can report netstar.i felt they ****** me.