Bad Customer Support

I cannot seem to get my problem sorted. Been phoning back and forth for weeks now. My account was in arrears. I paid the account up to date. Now 3 weeks later my tracking is still not active. I phoned customer support again this morning who told me that my account was handed over to legal department. They transferred me to finance department who told met the account was not in arrears and transferred me again. After which I was on hold for almost 10 minutes then I hung up. What should I do to get my contract terminated? I used the service bot to get a cancellation requested but no one has contacted me in the 3 weeks.