Bad customer service, strugling to get my current unit upgraded

<p>For more than a month I am received notifications via a phone call that my current device will expire soon. Every time I am informed that a next person will phone me to make the necessary arrangement with a date and place. I have never received such a phone call. I have done from my side a few enquiries and every time I was once again informed that the fitment centre will phone me back with an appointment. I have never received any phone call.</p> <p> </p> <p>On the 3rd of July once again I have make another attempt as this is really becoming an issue now as my existing devise will expire 2017/08/03. I did even provide them with the details of the devise I wanted to be installed the name and the monthly premium. Once again someone will phone me back. I have never received any phone call from them.</p> <p> </p> <p>This morning 2017/07/18 I phone their head office again. The first phone call the agent did go out of her way to assist me. I hold on while on the other side she was trying to get hold of the fitment centre but the line was cut.</p> <p> </p> <p>Second attempt on the same day I have requested to speak to a manager or superior and I was just transferred from the one call centre agent to another.</p> <p> </p> <p>Third attempt this lady actually did try to transfer my call to the manager who was currently busy on another line. She took down my details for the manager to phone me back. This is now four hours back and still I haven't received any feedback from them.</p> <p> </p> <p>Please I need some assistance, or should I rather cancel my contract and moved over to another tracking company. If the client service is so pathetic what will happen the day when your car get ******.</p> <p> </p> <p>I urgently need assistance.</p> <p><br /> Thanks</p> <p><br /> Jolandu Beeslaar</p> <p> </p>