Bad customer service from Sheilla.

I have been with Netstar for 3 years now and I am so appalled by the attitude and response I got from Sheila from a customer service, I needed assistance with my tracker that fell of my vehicle but instead of getting any directive assistance from her she instead made me drive all the way to Midrand over a tracker that could've been fixed at my nearest fitment center instead of any response she hang up the phone on me...if this is how customer service treats its customers then what I am still paying for? or even using the service.