Bad customer service from Netstar

The customer service at Netstar is horrible. I received an sms that my account was handed over because it is in arrears but my depit order is on the 15th i don't understand tgis, i call nestar they keep on transferring me with no assistance. I call the company that was handed over my account, they also cannot explain to me why is my account handed because my debit is on the 15th and now is the 12th. I keep on calling with no assistance. If they was any issue with my account Netstar is supposed to contact me first as their client. Am so dissapointment with the setvice am receiving because no one is explaining to me why my account is in arrears. When i call the legal company they tell me my account has no information as to why it was janded si they can't assist i must contact Netstar, when i contact Netstar they do not even want to listen to me. I spoke to a guy called Ash he was cery rude and arrogant.