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ntuthuko K

1 reviews | Active since Sept 2016

26 Sept 2016, 16:06

bad customer service from contact centre

<p>Hi.</p> <p>I have been trying to register for netstar customer portal which had issues and I phone the contact centre. I have been speaking to a number of people from ,Tassneem Fani who just hold immediately after picking up my call.. that happened and he was having a conversation on the side while I am on hold. </p> <p>For the past month I have been experiencing same thing, "we will call you back" and still haven't had issue resolved. SIBONGILE AND TASNEEM tried and contacted IT but last three consultans we putting me on hold until I hang up.</p>

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Replies (3)
Netstar
Netstar's reply26 Sept 2016, 16:37
Official

Good day Ntuthuko

As per our telephonic conversation, I will investigate and I will revert to you with feedback.

Kind regards

Denise

Netstar
Netstar's reply27 Sept 2016, 16:28
Official

Good day Ntuthuko

As per our telephonic conversation, I did inform you I will follow up with the relevant department and revert to you with feedback.

Kind regards

Denise

Netstar
Netstar's reply29 Sept 2016, 10:03
Official

Good day Ntuthuko

As per our telephonic conversation, you have informed me the query has been resolved.

Kind regards

Denise