Bad customer service
Re: Account Enquiry ***0
I made payments on my account on Friday, 11 April 2025 and it still doesn't show on my statement.
Previsous month the same problem and I think Netstar or your Accounts Department should check your bank accounts for payment.
I am so disappointed in Netstar.
Helpful (0)
Replies (6)0
Replies (6)
Netstar's replyOfficial
15 Apr 2025, 08:15Good day Lourens,
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
Netstar's reply15 Apr 2025, 08:15
Official
Good day Lourens,
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
's updateReviewer Update
15 Apr 2025, 08:17Please do, I can do this every month. Check your bank statements.
's update15 Apr 2025, 08:17
Reviewer Update
Please do, I can do this every month. Check your bank statements.
Netstar's replyOfficial
15 Apr 2025, 08:19Good day Lourens,
Thank you for your correspondence.
We are looking into this matter and one of our consultants will reach out to you.
Regards,
Netstar
Thank you for your correspondence.
We are looking into this matter and one of our consultants will reach out to you.
Regards,
Netstar
Netstar's reply15 Apr 2025, 08:19
Official
Good day Lourens,
Thank you for your correspondence.
We are looking into this matter and one of our consultants will reach out to you.
Regards,
Netstar
Thank you for your correspondence.
We are looking into this matter and one of our consultants will reach out to you.
Regards,
Netstar
's updateReviewer Update
15 Apr 2025, 08:22The consultant doesn't need to reach out to me. Fix the problem and forward a new statement. As simple as that.
's update15 Apr 2025, 08:22
Reviewer Update
The consultant doesn't need to reach out to me. Fix the problem and forward a new statement. As simple as that.
's updateReviewer Update
15 Apr 2025, 16:59To send a reply which is not applicable is bad service. This person did not read my email From: Netstar Consumer Queries <***>
Sent: Tuesday, April 15, 2025 4:12 PM
To: Claassen, Lourens <
Subject: RE: Account Enquiry ***0 Good day ,Kindly note that your account is up to dateKind Regards Marcia Tutu
Sent: Tuesday, April 15, 2025 4:12 PM
To: Claassen, Lourens <
Subject: RE: Account Enquiry ***0 Good day ,Kindly note that your account is up to dateKind Regards Marcia Tutu
's update15 Apr 2025, 16:59
Reviewer Update
To send a reply which is not applicable is bad service. This person did not read my email From: Netstar Consumer Queries <***>
Sent: Tuesday, April 15, 2025 4:12 PM
To: Claassen, Lourens <
Subject: RE: Account Enquiry ***0 Good day ,Kindly note that your account is up to dateKind Regards Marcia Tutu
Sent: Tuesday, April 15, 2025 4:12 PM
To: Claassen, Lourens <
Subject: RE: Account Enquiry ***0 Good day ,Kindly note that your account is up to dateKind Regards Marcia Tutu
's updateReviewer Update
15 Apr 2025, 17:08Good. Keep me posted and ensure you forward an updated statement.
's update15 Apr 2025, 17:08
Reviewer Update
Good. Keep me posted and ensure you forward an updated statement.