Bad customer service and forces client to stay with service provider

23,23 & 30 June 2026 *** I sent an email to Netstar to cancel my tracker subscription with them, they responded with an automated message that legal will attend to it within 48hours on all those 3 dates I received an automated message no one from netstar called me, July 2026 I started receiving calls from Nimble debt collectors I informed that I have tried to terminate this contract the agent confirms they can see I tried to cancel however it hasn’t been actioned. I agree that I will make last payment to this account and it will be my last. 29 July I paid R911.20 and same day I sent proof of payment to thier cancellation email address and proceed to inform them this will be my last payment and they should terminate my account automated response even on the 05/08/2026 and on 17/08/2026 today these nimble people I trying to call me I will not be making any payments to Netstar it’s not my issue you have failed to follow through with my instructions