Bad Customer service

My name is Brion Symons I did fit netstar and the 1st double the amount was deducted, then the following month normal installment. So I didn't pay since no one did call me to hear what is happening so I called netstar just to find out that my account is transferred to their pre legal department. And this is disappointing because they did call me to take their service and since never called but they moved me to their preegal department.