ML
Mojalefa L
1 reviews | Active since Sept 2023
27 Sept 2023, 08:58
Bad Customer service
Good Day,
I was recently sold an add on product called Netstar Drive, which I was told it is Month to Month Subscription. After just one month. I realized I was sold a product that I would never benefit from and I called in to cancel and it's such a mission to get a cancelation from their call center. I sent an email to request for cancelation and I have received a Reference and I was informed that i will be contacted by an Agent and no one has contacted me ever since.
Even now as I am writing this review, I have been holding for more than 15 minutes and I am not being assisted.
Helpful (0)
Replies (9)0
Replies (9)
Netstar's replyOfficial
27 Sept 2023, 09:14Hi Mojalefa,
Thank you for taking the time to contact us. We apologize for the service you have received, and would like the opportunity to assist you.
Please note one of our consultants will make contact with you.
Regards,
Netstar
Thank you for taking the time to contact us. We apologize for the service you have received, and would like the opportunity to assist you.
Please note one of our consultants will make contact with you.
Regards,
Netstar
Netstar's reply27 Sept 2023, 09:14
Official
Hi Mojalefa,
Thank you for taking the time to contact us. We apologize for the service you have received, and would like the opportunity to assist you.
Please note one of our consultants will make contact with you.
Regards,
Netstar
Thank you for taking the time to contact us. We apologize for the service you have received, and would like the opportunity to assist you.
Please note one of our consultants will make contact with you.
Regards,
Netstar
ML
Mojalefa L's updateReviewer Update
27 Sept 2023, 09:21The first call I made, while waiting for the cancelation department was dropped after holding for 20 minutes, I am currently on a second call again and I have been holding for more than 20 minutes again. This is not a good way to treat clients.
ML
Mojalefa L's update27 Sept 2023, 09:21
Reviewer Update
The first call I made, while waiting for the cancelation department was dropped after holding for 20 minutes, I am currently on a second call again and I have been holding for more than 20 minutes again. This is not a good way to treat clients.
ML
Mojalefa L's updateReviewer Update
27 Sept 2023, 09:32The second call made to Netstar Drive was also dropped after holding for more than 30 Minutes.... The Bad customer service continues.
ML
Mojalefa L's update27 Sept 2023, 09:32
Reviewer Update
The second call made to Netstar Drive was also dropped after holding for more than 30 Minutes.... The Bad customer service continues.
ML
Mojalefa L's updateReviewer Update
27 Sept 2023, 09:34Making a third Call now, I will try and get the Agents Name and Surname this type around because when you call, you don't get any reference therefore there is no Accountabilty.
ML
Mojalefa L's update27 Sept 2023, 09:34
Reviewer Update
Making a third Call now, I will try and get the Agents Name and Surname this type around because when you call, you don't get any reference therefore there is no Accountabilty.
ML
Mojalefa L's updateReviewer Update
27 Sept 2023, 09:57The Third Call was answered by an Agent called Zenade, and they were giving me a very bad attitude and when I asked that she emails me with her information, she said she doesn't want to bind herself, she did confirm that the contract has been canceled. Still bad customer experience whatsoever
ML
Mojalefa L's update27 Sept 2023, 09:57
Reviewer Update
The Third Call was answered by an Agent called Zenade, and they were giving me a very bad attitude and when I asked that she emails me with her information, she said she doesn't want to bind herself, she did confirm that the contract has been canceled. Still bad customer experience whatsoever
Netstar's replyOfficial
27 Sept 2023, 10:23Hi Mojalefa
Thank you for taking my call and allowing us an opportunity to assist with your request.
Your query has been resolved and should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Thank you for taking my call and allowing us an opportunity to assist with your request.
Your query has been resolved and should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Netstar's reply27 Sept 2023, 10:23
Official
Hi Mojalefa
Thank you for taking my call and allowing us an opportunity to assist with your request.
Your query has been resolved and should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Thank you for taking my call and allowing us an opportunity to assist with your request.
Your query has been resolved and should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
ML
Mojalefa L's updateReviewer Update
27 Sept 2023, 10:27Thanks for the call and resolving my issue, but honestly I don't think I have to go through such a hussle to cancel a month to Month Subscription. I hope all the suggestions I have made will be implemented for better customer experience. Thank you, but I had to summon the spirit of a 'Karen' to get assisted, not necessary.
ML
Mojalefa L's update27 Sept 2023, 10:27
Reviewer Update
Thanks for the call and resolving my issue, but honestly I don't think I have to go through such a hussle to cancel a month to Month Subscription. I hope all the suggestions I have made will be implemented for better customer experience. Thank you, but I had to summon the spirit of a 'Karen' to get assisted, not necessary.
ML
Mojalefa L's updateReviewer Update
02 Nov 2023, 11:22To my surprise I am still getting billed for this. Please assist
ML
Mojalefa L's update02 Nov 2023, 11:22
Reviewer Update
To my surprise I am still getting billed for this. Please assist
Netstar's replyOfficial
02 Nov 2023, 12:25Good day Mojalefa
Kindly note that the value added service has been cancelled, and all cancellations are subject to a 30 days notice period. Now that your cancellation notice period is over no further debits will happen for the Netstar Drive.
Regards
Netstar
Kindly note that the value added service has been cancelled, and all cancellations are subject to a 30 days notice period. Now that your cancellation notice period is over no further debits will happen for the Netstar Drive.
Regards
Netstar
Netstar's reply02 Nov 2023, 12:25
Official
Good day Mojalefa
Kindly note that the value added service has been cancelled, and all cancellations are subject to a 30 days notice period. Now that your cancellation notice period is over no further debits will happen for the Netstar Drive.
Regards
Netstar
Kindly note that the value added service has been cancelled, and all cancellations are subject to a 30 days notice period. Now that your cancellation notice period is over no further debits will happen for the Netstar Drive.
Regards
Netstar